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Unified Customer Experience: A Guide for Financial Service
For financial services companies, success hinges on consistently meeting customer expectations. Trust plays a pivotal role in client satisfaction and long-term loyalty. Consistency and accuracy in...
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P&C Insurance: Optimize Your Onboarding Experience
First impressions are important when onboarding new P&C policyholders. A new customer’s experience with your company might well have started with an independent agent or broker, but once the sale...
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Automation is Important to Digital Transformation
SAP automation and digital transformation Automation plays a key role in digital transformation initiatives overall, enabling organizations to realize the outcomes they need to remain competitive:...
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Insurance Organizations Depend on the Quality of Their Data
Insurance is an inherently data-driven industry. Even before the age of advanced analytics, experts in the industry were routinely using data to assess risk and price policies. Today, data analytics...
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Mainframe and IBM i Observability: Why It Matters to IT
In decades past, IT systems were relatively self-contained. Inputs, outputs, and integration points were clearly defined and comparatively few. Today’s systems, however, are highly interconnected and...
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Implementing SAP Automation Has Its Challenges
Complexity is at the core of SAP automation challenges The core challenges to automating SAP processes essentially boil down to complexity. The business processes themselves are complex, as are the...
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4 Best Practices for SAP Automation
Today’s organizations use multiple technologies to automate and streamline processes. Gartner estimates that by 2026, businesses will be spending over $1 trillion annually on hyperautomation. They also...
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Claims Processing with Generative AI: Making Sense of the Data
Insurance industry leaders are just beginning to understand the value that generative AI can bring to the claims management process. By harnessing the power of machine learning and natural language...
View ArticleTrust Your Data: Building a Culture of Data Integrity
Data professionals typically regard their area of expertise as fitting squarely within the domain of hard science. After all, it’s centered around knowable facts. Even subjective information, such as...
View ArticleWhy Data without Context Lacks Integrity
You’re likely familiar with the oath witnesses must take to tell “the truth, the whole truth, and nothing but the truth.” It’s clear why “the whole truth” is included in that promise. When someone...
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Identifying Business Lines with the Most Potential for Improvement
Finance is the “low hanging fruit” line of business for automating SAP processes, with a significantly greater potential for improvement over other areas. It’s followed by master data management, which...
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B2B Data Enrichment for Beginners
Your competitors use data to target your customers, discover unmet needs, and explore new markets. If you’re not using data to your advantage, you risk falling behind the rest of the pack. In a 2023...
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Improved IT Operations Management Leads to Less Downtime
Today’s companies need an effective IT operations management (ITOM) strategy to minimize downtime and ensure the smooth functioning of their IT infrastructure. Minimizing downtime can deliver benefits...
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Build the Context You Need Around Your Data
Chances are, we’ve all heard the story of the lighthouse and the naval vessel, in which the captain of a large ship sees a light in the distance and transmits a command that the smaller vessel give...
View ArticleHow to Use Location Intelligence to Inform Business Decisions
A picture is worth a thousand words. As an example, here’s a graphical illustration of energy sources in the U.S. that clearly shows concentrations of solar energy usage in North Carolina,...
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Ensure a Smarter Tomorrow by Unlocking Efficiency With Your Address Data Today
Virtually every business on the planet captures and stores address information. Ostensibly this data enables you to ship items or send mail to customers and prospects, to correspond with suppliers, and...
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